I was given a spacious room with a big bathroom, the staff went above and beyond to help, and the food was fantastic.

Very modern an confy room. Attentive staff! I would be back there!

Some staff doesn't speak a word in English! They should make a lil effort.

Very nice and helpful reception, good speaking English.

Food is ugly, dirty canteen, poor meal.

The room here was spotlessly clean and stylish, the food was delicious, and the breakfast offered was satisfactory.

Hotel is very central surrounding many shops,restaurants. There is a ATM in front of hotel very convenience for me during Tet (all banks were closed) .Room was big,comfortable ,especially clean and well decoration

I stayed here for several nights and used it afterwords as a travel base for other destinations. The hotel staff is simply amazing in helping you with settling all kinds of issues, be it tickets, tour reservations, airport/train station pick-up and drop-off and what is more important tailor-maid travel itineraries. The rooms are just as in the pictures on their website, equipped with aircon (with heating function) which was very important for me as I came in winter and this was the only way to warm the room and yourself up. Location is absolutely superb as you are right in the hart of the Old Quarter, with all the shops and sights at the walking distance. I will certainly recommend it to my friends traveling to Hanoi.

The restaurant had a good choice of local meals for breakfast. the staff were patient and exceptionally attentive. - Perfect and magnificent location - within walking distance of everywhere I needed.

The hotel was situated in the very central location right in center. Besides, it was just off all major sightseeing.

Hotel is right in the center of the old quarter ,it is very easy to walk around the city. it has very good heater in room and hot water in freezing weather be best ,room is very clean,big ,tidy,nice decoration.Staff is very helpful finding anything I need out on the street as sim card for cellphone .Great breakfast (omelet,bread,juice,coffee,fruit..) free

Fantastic location with a variety of restaurants and bars nearby and delicious omelette breakfast available.

The room I stayed in was extremely clean and the staff were very friendly. The location is also very good as it is right in the old quarter.

The time it took to check out - could have been faster.

The staff were very friendly and helpful, provided maps, sorted our laundry out etc. Location is good - but note its not where it says on the Booked.net map - theres a mix up with the indochina 2 (this one indochina queen 2). Comortable beds and good air heater which was much needed in freezing Hanoi! Free wi-fi which did the job and a computer in the roon too.

There were plenty of faults too. We booked 2 suites (their premium rooms) at $60 and $70 bucks a night (one single occupancy). The rooms were not worth this by any means - we were expecting a smartish hotel but its more akin to a hostel. The suites did not resemble the pictures at all, they were very basic and essentially small dormitories (one double and 2 singles or 2 doubles) with a sofa and chair - not the modern looking luxury suite with one king size in the pictures. The hot water was an issue every shower/bath time - and in January in Hanoi you want hot water! In summary this is a very typical mid-range Hanoi hotel, and at $25 - $35 it would be fair value for a 2 person room. But it is not luxurious so dont shell out.

Excellent experience here! the breakfast was amazing - lots of fresh fruits, delicious noodles, and Vietnamese coffee. the customer service was top-notch, with super helpful staff who even let us check in early. 👌

The staff were extremely friendly and helpful. Room was tidy and clean. Very thoughtful too as the hotel even organised Christmas Party for in-house guests.

The hotel was located in the center of the old quarter, so within walking distance to restaurants, shops and place to see. We stayed in the suite room which was very spacious and luxurious, had flat screen tv, DVD, and a private free of charge connection to the internet. We received a complimentary bottle of wine and fruit as a welcome. We booked a trip to Halong Bay through the booking office of the hotel and were very satisfied with that also.